Two or more years of claim clerical experience or equivalent administrative work experience. Previous experience working in a customer service environment, responding to customers and assisting customers with requests. Knowledge of insurance claim handling and processing procedures, policies and guidelines.

Demonstrated proficiency in using computer software to include use of Microsoft Word, EXCEL and Powerpoint, proficient typing skills. Education equivalent to graduation from high school supplemented by courses in typing, personal computer software and skills, or equivalent experience. Must have excellent grammar, spelling and writing skills

Strong interpersonal skills/ability
Customer service
Effective and diplomatic verbal and written communication skills Adaptability and flexibility to work various clerical job duties Excellent telephone skills Organization and Time management skills Problem resolution skills