| Location: Scranton |
| Job Title: Team/Group Supervisor I - Cust Service |
| Contact Name: Kathy Peters |
| EMail: KPeters@eKemper.com |
| Phone: (570) 496-5646 |
| Fax: (570) 496-5708 |
| Requisition: 0000831 |
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| Department Name: |
| Agency Resource Center |
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| Industry Experience: |
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3+ years insurance related experience preferred, demonstrating the ability to supervise and manage the performance of others
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| Secondary Industry Experience: |
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| Technical Skills: |
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Demonstrate a comprehensive knowledge of Kemper products, systems, underwriting and procedures Demonstrate a working knowledge of computer hardware and software applications along with reliable keyboard skills
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| Secondary Technical Skills: |
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| Performance Skills : |
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Effective and diplomatic oral and written communication Analytical problem solving Customer Service Organizational/Time management Sound judgment Interpersonal
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| Designations : |
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Resident state Property & Casualty insurance license is required Maintenance of this license is a requirement of the position. Education equivalent to graduation from college or the equivalent in related work experience
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| Posting Comments : Supervises daily operation of a customer service unit while establishing the role as a primary service contact for assigned regional agents and partners in underwriting and marketing. Supervises unit in processing policy transactions, answering questions, resolving problems, providing information and furnishing supporting documentation for direct service customers. Trains, directs and monitors customer service staff to assure that customer needs are satisfied and customer service levels are met according to established guidelines and procedures. Plans and controls daily unit work schedules. Provides performance feedback and evaluation to direct reports. |
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