* At least 3 years experience in diagnosing and returning to service Windows based equipment required
* At least 1 year experience in a professional customer service position

Proven effective and diplomatic oral and written communication skills

Ability to lift up to 40 lbs on occasion- with reasonable accommodation if applicable

Fine finger motor skills

Professional demeanor demonstrating the ability to work with all levels of the organization with there computer/desktop needs

Ability to confer with vendors and other company representatives to solve technical problems

Experience evaluating new hardware and software products and develop plans for programs, products and customer enhancements

A+ training and/or certification is preferred

High school diploma required with college degree preferred or the equivalent in job related experience with personal computers

Posting Comments :

Some of the duties of this position include:

1. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

2. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

3. Performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

4. Provides technical support for infrastructure and support technologies within areas of expertise by maintaining existing technologies.

5. Identifies and resolves technical problems and issues with assigned hardware, software and work processes. Escalates problems beyond level of expertise to manager, more experienced technical staff or vendor representatives.

6. Researches new technologies, within areas of expertise, for possible implementation at Kemper; makes recommendations based on findings.

7. Recommends improvements to existing technologies and methods or proposes new ones, to improve the quality and timeliness of technical and customer support.

8. Delivers quality and timely results, i.e., technical and customer support, based on company business needs and objectives.

9. Maintains state-of-the-art knowledge within areas of responsibility.

10. Complies with and supports all corporate, department and procedures.

11. Keeps manager, project teams and business unit customers informed of activities and problems within assigned areas of responsibility; refers matters beyond limits of authority to manager for direction.

12. Performs other related duties as required or requested.